Archive for June, 2007

One Way To Handle Difficult Customer

Summary – A conversation script to illustrate how to handle difficult customer
I read this in a book about how to manage difficult person. I found it very interesting and had tried the same tactics in my line of work. The story and script are obviously rewritten based on my memory.

One day, while working in the ticketing counter of an airline company, Asni was approached by a fierce looking man, namad Latif. He is very rude cutting the line straight to the counter and slammed the counter with his fist so hard, everyone was shocked.

Asni – How can I help you sir?

Latif – Don’t give me that polite rubbish. I want to get on a plane to London now! You hear me!

* Let me stop you right here. If you were Asni, and you check and know that there is actually one available seat. What would you do? Give it to him? Here what Asni did

Asni – I’m very sorry sir, but there is no available seat left. Hm I tell you what, just give me 2 minutes while I try to find any other alternatives.

Latif – you better find me that seat or I will sie your company for making me missed my appointment

Asni – (picking up the phone, PRETENDING to talk to another person) Hello, this is Asni, I would like to check if all seats were taken or not?

Asni – (obviously talking to no one continues)Yes, I understand, you cannot do that. But I have a gentleman here who urgently need the seat. It’s a matter of life and death (wink at the gentleman)

Latif at this moment.. seemed touched by the effort made by Asni, started to calm down and give her a thumbs up.

Asni – Please, if there is a seat, why not give to this gentleman. He wouldn’t mind buseness class or not. He just need to be there for his daughter’s operation (again wink at Latif)

Asni – I tell you what, you help me with this one. I buy you dinner later. So how? Ok Thank a lot!!! I really owe you one

Latif – (by now in debt with Asni… amazed with his service) Thank you so much dear. I will put up a good comments on you later. Thank again ya

Asni – (smiling)

/end script

If we just give Latif the ticket, he will still be cranky all the way to London. This way, both will benefit. But of course, Asni cannot bluff all her customer. Now that would be unethical hehe..

So how do you guys handle difficult person? Any tricks?

————— Personal Note ————————–
I used to do part time in Metrojaya as a Customer Service. I still missed the worklife there. Less responsibility and you can see a lot of people. One of our daily job is of course to wrap gift. I can do any design within minutes… heheh But the best memory there, is when we are so busy wrapping (it’s christmas) and suddenly one gentleman came and bought us 1 box of Dunkin Donut, appreciating our work. We were smiling all day long

Photo Credit – PDAgrl

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Summary – Lesson learnt from movies I watched
There are millions of movies (if counted from the beginning of time of course) in the world, we just cannot watch them all. Yes, we need to choose. Read the review and check whether it will benefit us or not Movies are supposed to be pure entertainment. I do not agree. If I’ going to lose two hours of my life. I better get something out of it

List of movies I watched and important knowledge gained

1) Lord of The Ring

  • The most powerful and evil ring has only one power. Obsession which is desire, if not controlled properly will corrupt everything

2) Princess Diary 1

  • You can only be hurt if you allow yourself to be hurt (The queen’s bodyguard advice to the princess)

3) Phenomenon

  • It is human very nature to fear what they don’t understand.
  • We are blessed with so much potential. Some of those we aware and some we don’t. In the end, it depends on what we do with it

4) Jumanji

  • Being a grown up means you take responsibility of what you did

/end list

No, learning something from movies you watch is not a turn off. It actually
make the movie easier to remember.

How about you guys? Any lesson you learned from movies you watched? 🙂

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HEROES - Why No Power Is Better

Just now I watched “Heroes” the tv series in Star World. For the benefit of those not watching, “Heroes” is a new series very much like X-man where human were said to evolve to the point that they have super power.

Don’t worry, even though I’m a big fan, I’m not going to detail the story for you. In fact, I’m going to attempt giving reasons as to why it is always better not to have super power.

1) Immortality

  • The character Claire just simply cannot die as long her brain is attached. She will just heal whenever sustain injury, minor or fatal.
  • My reason – Do you think if we are immortal we will value our life. Sooner or later, we will see other human’s life is just as meaningless. “People die.. so what? I cannot die”

2) Ability to walk through wall

  • The character DL, is able to make any part of his body pass through objects. He can even take someone else with him
  • My reason – If he can go through object. I think during his first attempt, he will sunk straight to the earth core. There’s no ladder to climb up. Died at first attempt hehe

3) Invisibility

  • There is this British guy, I forget his name. who is invisible.
  • My reason – Master Peeping Tom. No argument there

4) Hearing other people’s thought

  • The ex-policeman can actually hear people’s thought.
  • My reason – People usually not so nice inside. He or she may be smiling, but inside they cursed and wildly annoying if heard. The ex-policeman will only end up not having any friends and hate mankind as a whole if craziness didn’t get to him first

5) Ability to manipulate nuclear energy

  • The character Ted, produce nuclear energy
  • My reason – Self explanatory…

6) Super Strength

  • The character Jessica, is super strong. She was seen tearing people apart like they were paper.
  • My reason – Will be permanently work as low level worker. There’s not much work in the management level that require super strength

7) Ability to talk to machine

  • The character Micah, sons of DL and Jessica has the ability to control and manipulate machine. He once rigged the poll and also taking out money from ATM just by touching.
  • My reason – In the end, He will find it super boring to have conversation with them machine and end up still using IRC to chat with people hehe

8) Ability to absorb other’s super power

  • Both the character Peter and Sylar is able to absorb. One naturally, another by killing others and studied them.
  • My reason – All the above ehehe

There’s a reason for everything. Reason as to why we have limits. By having limits, we actually know what to aim for, and the happiness that come with the satisfaction once the aim achieved will keep us going. Imagine.. those who cannot die, What will be the purpose of his life? work? no need as he doesn’t need food. family? he will only see them dying one by one. In time.. he will give it up entirely. knowledge? praying? nah!

However.. no harm wishing for the super power. But I think what we have right now is so much better and satisfying

  • Self healing – consume more Vitamin K
  • Walk through wall – use door
  • Invisibility – People are so self absorbed they hardly notice other people anyway
  • Hearing people thought – wait until he “ngigau” hehe
  • Manipulate nuclear energy – use tnb and pay up end of the month. we are not using that much also
  • Super strength – use machine
  • Ability to talk to machine – take up programming course
  • Absorb other super power – study hard.. be the top management .. boss people around (it’s technically like you own their skill also right)

————— Personal Note ————————–
Dear friends, today the mrs and I will be going back to Kedah. I’ll be back only Tuesday next week. I however will continue posting daily if the my DIGI line is available there. Hehe I have to admit, I’m already a bit addicted to posting an entry a day. So if you guys have extra time, do visit me here and drop some “hi” in my chat box. It’s always the high of my day replying to comments and chat so I’d really appreciate that. Till then.. pray for my safe journey ya

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witch

Previously in the comment of “Blog Warming Session“, I was asked to calculate a lengthy mathematical question using only my mind. Thanx to that, the rusted corner of mathematical solving department in my brain was working overtime hehe.

It reminds me though of a trick you can try on your children, or young “adult”.

Preparation

  1. First of all, you must have that look like a psychic ready to posses those of weaker soul (to create that aura of you having real magic.. pretty much like the picture above minus the green)
  2. Hand the victim a calculator

The trick

You – Are you ready? I’m going to show you that I can actually read your mind… ok think of a number.. any number, let’s make it harder.. any number between 1 and 100. Done?

Victim – Yeah right, ok done. (he’s thinking of number 34)

You – Is that it? I can give the number straight away la.. make it harder lah. You multiply the number with 2. Here use this calculator

Victim – ok (34 X 2 = 68)

You – What else? ok try add the result with 5

Victim – ok (68 + 5 = 73)

You – Hm still too easy.. try multiply the total with 40.. no make it 50 lah

Victim – ok, whatever (73 X 50 = 3650)

You – oh ya we had done multiply and addition, we forget minus. you minus la that total with let say.. the number of days in a year…

Victim – number of days? 365? ok (3650 – 365 = 3285). So how long do I have to do this?

You – You had enough is it? ok lah… give me the total now. no no no, make it harder. otherwise you will think I’m just bluffing. You think of another number between 1 and 100. Add that number to the total just now.

Victim – this is the last right? ok done (he choose 57.. 3285 + 57 = 3342)

You – (looking more mysterious than ever) Give me the total number now

Victim – it’s 3342

You – That is actually your lucky number. Believe me, (looking bored) and by the way your first number is 34 and your second is 57.. you can go now

Victim – WTF

/end script

I guess you must all experienced this type of trick before right? Well, feel free to test this one on your unsuspecting victim. Oh ya to know what’s the number the victim thought. You just add the total with 115 (3342 + 115 = 3457). Can guess now, which one is the first number and which is the second?

What you do with this is totally up to you. But please, for the love of God.. Don’t try to flirt with magic trick.

————— Personal Note ————————–
It’s actually one of my hobby doing tricks. Not the commercialized one like in tv shows etc, it’s just of very basic type. And yes, one of my childhood (age 12) memory involving wooing girls with magic trick… hahah why cant I just forget those embarassing ones? Oh ya to humiliate me from time to time 🙂 Suffice to say.. it’s humiliatingKnow any tricks can share? (sincere attempt to change the topics hehe)

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